Service
The Warehouse is thirty years old this year.
Who would have guessed it would take them that long to realise that service is an important part of any business.
They've also made some other ground breaking realisations. Apparently large furniture items aren't that easy to check out through a self service terminal (pesky barcodes) and if a product has a security tag customers still need a staff member's help.
That must be a relief for their shareholders and the person who looks after their security.
They are also looking at employing 300 new staff. Apparently what their customers want is a customer led, store-focused and people centered culture.
Radical idea.
View more Dispatch posts
Back to DispatchAuckland Writers Festival
Chloe Blades provides her take on this years Writers Festival. There’s few things in Aotearoa’s literary calendar as exciting as the Auckland Writers Festival and the New Zealand Book Awards....
The Humble Clothes Brush
Regularly brushing your clothes removes dust, lint, and other particles that may have accumulated on the surface of the fabric. This can make your clothes look cleaner and fresher.
Waistcoats - The Bottom Line
We quite often get asked why the bottom button of a waistcoat is left undone. It's important to note that these theories may have emerged from various sources, anecdotes, or...