Service
The Warehouse is thirty years old this year.
Who would have guessed it would take them that long to realise that service is an important part of any business.
They've also made some other ground breaking realisations. Apparently large furniture items aren't that easy to check out through a self service terminal (pesky barcodes) and if a product has a security tag customers still need a staff member's help.
That must be a relief for their shareholders and the person who looks after their security.
They are also looking at employing 300 new staff. Apparently what their customers want is a customer led, store-focused and people centered culture.
Radical idea.
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Reviewed by Chloe Blades
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