1. Definitions and interpretation

1.1 In these Terms and Conditions, the following definitions apply:

Alleged Defect means any alleged defect, shortage in quantity, damage or failure to comply with any quotation or description agreed in writing by Crane Brothers.

CGA means the Consumer Guarantees Act 1993.

Crane Brothers means Crane & Sons Limited (NZCN 1039614).

Customer means the person or entity contracting with Crane Brothers (including that person or entity’s successors and permitted assignees) for the supply of Goods and Services, and includes any person or entity acting on behalf of or with the authority of that person or entity contracting with Crane Brothers.

Default means each and any of the events set out in clause 8.1.

Goods means any and all goods, products, inventory and stock supplied by Crane Brothers to the Customer from time to time.

Log In Account means a username and password interface service provided on the Website to facilitate the making of Orders.

Made to Measure Goods means any Goods which are made (whether by or on behalf of Crane Brothers) specifically to the Customer’s specifications, requirements, requests and/or measurements.

Order means a written, electronic or verbal order or instruction from the Customer to Crane Brothers with respect to the purchase of Goods and Services from Crane Brothers, and Ordered shall have a corresponding meaning.

Personally Tailored Goods means any Goods which are altered (whether by or on behalf of Crane Brothers) to the Customer’s specifications, requirements, requests and/or measurements.

Privacy Policy means Crane Brothers’ privacy policy as posted on the Website and as amended from time to time by Crane Brothers.

Ready to Wear Garments means any Goods which are sold:
(a) unaltered and unmodified, and which are not Personally Tailored Goods; or
(b) “off the rack” or on a ready made basis,
and can be returned to Crane Brothers as resaleable stock in its unaltered and unmodified form.

Services means all services performed by or on behalf of Crane Brothers for a Customer, including design, tailoring, measurement, alterations, orders for material, fabric, buttons, clasps, buckles and other accessories, services via the Website and all advice in connection with the foregoing.

Terms and Conditions means these terms and conditions of trade.

Website means www.crane-brothers.com (or any successor website as determined by Crane Brothers).

Website Terms of Use means Crane Brothers’ website terms of use as posted on the Website and as amended from time to time by Crane Brothers.

Working Day has the meaning given to that term in section 13 of the Legislation Act 2019.

1.2 In the interpretation of these Terms and Conditions, the following rules of interpretation apply:
(a) References to persons include natural persons, companies and any other body corporates (wherever incorporated) and unincorporated bodies (wherever formed).
(b) Headings have been inserted for convenience only and will not affect the interpretation of these Terms and Conditions.
(c) References to clauses are to those in these Terms and Conditions, except where specified otherwise.
(d) References to the words including, include or similar words do not imply any limitation and are deemed to have the words without limitation following them.
(e) References to a statute or statutory provision means a New Zealand statute or statutory provision as amended, consolidated and/or replaced from time to time.
(f) A gender includes the other gender and the singular includes the plural and vice versa.
(g) Derivations of any defined word or term shall have a corresponding meaning.
(h) No rule of construction (including the contra proferentem rule applies to the disadvantage of a party because that party (or its relevant advisor) was responsible for the drafting of these Terms and Conditions.

2. Acceptance

2.1 Any Order received by Crane Brothers from the Customer for the supply of Goods and Services and/or, as the case may be, the signing of any document provided by Crane Brothers to the Customer in relation to the provision of Goods and Services, shall constitute acceptance of these Terms and Conditions. For the avoidance of doubt, such acceptance also constitutes, and will be deemed for all purposes to constitute, acceptance of the Website Terms of Use and the Privacy Policy.

2.2 Where any inconsistency exists between the Terms and Conditions and the Website Terms of Use these Terms and Conditions shall prevail.

3. Orders and cancellation

3.1 Crane Brothers reserves the right (in its sole and absolute discretion) to accept any Order, or part of an Order, and to limit the quantities of Goods and Services relating to any Order without being obliged to provide reasons for such actions.

3.2 In the event that payment for an Order has been made by the Customer and Crane Brothers rejects an Order or part of an Order or limits the quantities of Goods and Services to be supplied under an Order, then Crane Brothers shall return the cleared funds paid by the Customer (in the amount of the rejected Order or part Order or the amount overpaid as a result of the limitation of quantities, as relevant).

3.3 Where a Ready to Wear Garment is Ordered, the Customer may only cancel an Order if this is agreed in writing by Crane Brothers (in its sole and absolute discretion). If any Order is cancelled under this clause 3 the Customer shall remain liable to make payment for any costs incurred by Crane Brothers in connection with such Order up to the time of cancellation. These include the actual selling costs and reduction in the realisable value of the Order at the time of cancellation.

3.4 Where a Made to Measure Good or Personally Tailored Good is Ordered, the Customer may only cancel an Order if this is agreed in writing by Crane Brothers (in its sole and absolute discretion). If any Order is cancelled under this clause 3 the Customer shall remain liable to make payment for any costs incurred by Crane Brothers in connection with such Order up to the time of cancellation.

3.5 In the event of a cancellation of an Order under clause 3.3, and work on that Order:
(a) has not commenced, Crane Brothers may (at its sole and absolute discretion) charge an administration charge of 15% of the sale price;
(b) has commenced, but the cloth has not been cut, the charge will be 33% of the sale price; and
(c) has commenced, And the cloth has been cut, then the charge will be 50% of the sale price.

4. Price

4.1 All prices of Goods and Services are quoted in New Zealand dollars and are inclusive of GST.

4.2 The prices of the Goods and Services are subject to change by Crane Brothers (whether upwards or downwards) without notice (in Crane Brothers’ sole and absolute discretion).

4.3 The Customer agrees to pay all the freight and delivery costs on all Goods delivered to the Customer as arranged by Crane Brothers, unless Crane Brothers (in its sole and absolute discretion) agrees otherwise.

4.4 All duties, levies, government charges and taxes, bank fees or any similar charges are payable by the Customer and may be added to the Customer’s invoice (in Crane Brothers’ sole and absolute discretion).

5. Payment

5.1 For Made to Measure Goods or Personally Tailored Goods:
(a) the Customer must pay a minimum 50% deposit on the quoted sale price unless Crane Brothers agrees or requires otherwise (for the avoidance of doubt, Crane Brothers may require full payment upon the Order being made); and
(b) the balance of the sale price for Made to Measure Goods or Personally Tailored Goods must be paid in full over a period of not later than four weeks from the date that Crane Brothers advises the Customer that the Made to Measure Goods or Personally Tailored Goods are ready for collection or delivery (unless otherwise agreed by Crane Brothers in its sole and absolute discretion).

5.2 For Ready to Wear Garments, the Customer must pay the full quoted sale price upon purchase.

5.3 No alterations or finishing work will be done by Crane Brothers until a minimum of 50% of the sale price of the Goods has been paid to Crane Brothers, except where Crane Brothers agrees otherwise.

5.4 All Goods must be paid for in full prior to collection from, or delivery by, Crane Brothers.

5.5 All Goods remain the sole property of Crane Brothers until payment in full is made.

5.6 Where the Customer purchases Goods and Services from Crane Brothers via a Log In Account, payment shall be made at the time of purchase via the payment system provided on the Website. Goods will not be shipped for delivery to a Customer that uses a Log In Account until payment in full for such Goods and Services in cleared funds has been received by Crane Brothers.

5.7 In the event that payment is not made by the due date then the Customer is in breach of these Terms and Conditions and Crane Brothers may take action under clause 8. Crane Brothers may also remove any price discounts provided at the time of Order should payment not be made.

5.8 Payment shall be made by the Customer in cleared and immediately available funds, without set-off, counter-claim, deduction or withholding.

6. Supply and delivery

6.1 If it is agreed that a Customer is not going to collect the Goods, Crane Brothers is to organise the delivery of Goods (unless otherwise agreed in writing) to the Customer at the Customer’s address as notified by the Customer to Crane Brothers at the time of placing the Order. If no address was supplied at the time of placing the Order then it will be for the Customer to collect the Goods from Crane Brothers.

6.2 Any completion times or delivery times specified by Crane Brothers shall be approximate and estimates only and Crane Brothers shall not be liable for any loss or damage suffered or incurred by the Customer or by any third party as a result of any delay by Crane Brothers in completing or delivering the Goods and Services.

7. Title and risk

7.1 Crane Brothers retains full title and ownership of all Goods until payment is made in full by the Customer.

7.2 All risk and responsibility in the Goods (including for loss and damage) passes to the Customer on delivery (or deemed delivery) to the Customer’s address in accordance with clause 7 or upon collection or uplift by the Customer (as applicable).

7.3 If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, Crane Brothers is entitled to receive all insurance proceeds payable in respect of the Goods. This is without limitation to Crane Brothers’ other rights against the Customer under these Terms and Conditions and at law.

8. Default and consequences of default

8.1 Each of the following shall constitute a Default by the Customer:
(a) Non-payment of any sum to Crane Brothers by a due date.
(b) The Customer states or intimates that it will not pay any sum to Crane Brothers by a due date.
(c) Failure by the Customer to comply with any obligations imposed on it under these Terms and Conditions, the Website Terms of Use and/or the Privacy Policy.
(d) Where Crane Brothers has reasonable cause to believe that the information which the Customer has supplied to it is incorrect or no longer correct, and the Customer fails to satisfactorily correct this information within five Working Days of a request being made by Crane Brothers.
(e) Any Goods are seized by any creditor of the Customer.
(f) Any Goods are materially damaged after delivery to the Customer and before payment in full has been made by the Customer to Crane Brothers.
(g) The Customer is declared bankrupt, is placed in liquidation or voluntary administration or a receiver or administrator is appointed to all or any of the Customer’s assets.
(h) A material adverse change in the financial position of the Customer occurs (as reasonably determined by Crane Brothers).

8.2 If a Default occurs all amounts owing by the Customer shall become immediately due and payable and Crane Brothers shall be entitled to enforce all rights available to it under these Terms and Conditions, at the cost, risk and responsibility of the Customer in all respects.

8.3 If the Customer fails to make payment of any amount to Crane Brothers by the due date, interest (calculated daily from the due date until the date that payment is made in full to Crane Brothers) shall accrue and be payable on the overdue amount at the rate of 10% per calendar month until full payment is made. Such interest shall compound monthly at such a rate after as well as before any judgment is given on the matter.

8.4 If a Default occurs then, without prejudice to any other rights of Crane Brothers under these Terms and Conditions or at law, Crane Brothers may in its sole and absolute discretion:
(a) suspend or terminate the supply of Goods and Services to the Customer and any of Crane Brothers’ other obligations under these Terms and Conditions; and/or
(b) cancel all or any part of any Order of the Customer which remains unperformed.

8.5 Crane Brothers will not be liable to the Customer for any loss or damage the Customer suffers as a result of any exercise by Crane Brothers of its rights under this clause 8.

8.6 Crane Brothers’ rights under clause 8 are in addition to and not in substitution for any other rights Crane Brothers may have at law.

9. Consumer Guarantees Act 1993

9.1 Where the Customer is not a “Consumer” (as that term is defined in the CGA), or where the Customer acquires or holds themselves out as acquiring Goods for the purpose of a business, then:
(a) the provisions of the CGA shall not apply; and
(b) the only warranties, guarantees or undertakings Crane Brothers gives to the Customer in relation to the Goods and Services (whether in relation to quality, fitness for purpose or otherwise) are those which are expressly stipulated by Crane Brothers to the Customer in writing.

9.2 Where the Customer is a “Consumer” (as that term is defined in the CGA), and is not purchasing Goods for the purpose of a business, then notwithstanding anything contained in these Terms and Conditions the Customer shall have the rights conferred on Consumers by the CGA.

10. Returns

10.1 The Customer shall inspect the Goods on delivery and shall, as soon as reasonably practicable but in any event within seven days of such inspection, notify Crane Brothers of any Alleged Defect. The Customer will supply information to Crane Brothers by email to info@crane-brothers.com or calling 09 377 5335 regarding the Alleged Defect and the corresponding invoice number for the Goods affected.

10.2 The Customer shall afford Crane Brothers an opportunity to inspect the Alleged Defect within a reasonable time of the Customer notifying Crane Brothers of the Alleged Defect. If the Customer fails to comply with clause 10.1, the Goods shall be deemed to be:
(a) free from any defect, damage or failure (whether in terms of corresponding with the description or quotation); and
(b) fully accepted by the Customer in all respects.

10.3 For any Alleged Defect which Crane Brothers has agreed in writing that the Customer is entitled to reject the Goods, Crane Brothers’ liability is limited to either (at Crane Brothers’ discretion) replacing or repairing the relevant Goods or providing the Customer with a credit note.

10.4 Returns of any Goods will only be accepted by Crane Brothers if:
(a) the Customer has complied with clause 10.1 or Crane Brothers has agreed in writing to accept the return of the Goods; and
(b) the Goods are returned at the Customer’s cost within five days of delivery (or deemed delivery); and
(c) the Goods are returned in the same condition in which they were delivered.

11. Intellectual property

11.1 The Customer acknowledges and agrees that Crane Brothers is the sole owner (or licensee) of all intellectual property (including all copyright, trade marks, brands, trade names, business know how, ideas, methodologies, routines, systems and processes and information and materials on the Website) which:
(a) relates to or arises, directly or indirectly, out of the Goods and Services supplied or completed by Crane Brothers;
(b) is developed or contributed to by Crane Brothers in relation to any information, or documentation supplied by Crane Brothers to the Customer; and
(c) arises as a result of Crane Brothers performing any other work for the Customer.

12. Limitation of liability

12.1 To the extent legally permitted:
(a) all warranties and representations implied by customary practice, at law, or under statute, are excluded;
(b) Crane Brothers’ liability in connection with any Goods and Services is limited to the refund of all sums actually paid by the Customer to Crane Brothers for the relevant Goods and Services, and in no event shall Crane Brothers’ liability to the Customer exceed such amount; and
(c) Crane Brothers shall not be liable in contract, tort (including negligence), or otherwise for any direct or indirect damage, economic loss or damage, loss of business or profits, loss of revenue or consequential, special or other loss whatsoever in respect of or arising out of Goods and Services provided by Crane Brothers, use of the Website, infringement of any intellectual property or any act or omission of Crane Brothers.

12.2 The information on the Website or contained with the Goods and Services is supplied on the condition that the Customer will make its own determination as to the accuracy and usefulness of the information. To the fullest extent permitted by law, Crane Brothers is not responsible for decisions the Customer makes as a result of information on the Website or contained with the Goods and Services or any subsequent loss or damage to any person as a result of the decisions of the Customer.

12.3 Crane Brothers shall not be liable if the cloth, fabric or leather (as the case may be) on any Made to Measure Good is not exactly the same (whether in terms of colour, weight or otherwise) as that displayed to the Customer in store or on the Website. Each Customer acknowledges and accepts that there can be variance to the final Made to Measure Goods following their production.

13. Indemnity

13.1 The Customer irrevocably and unconditionally agrees to indemnify (and keep indemnified) Crane Brothers from and against all losses, costs (including solicitor/client costs on a full indemnity basis), expenses, claims, proceedings and actions suffered or incurred by, or brought against, Crane Brothers as a result of or in connection with any breach of the Terms and Conditions, the Website Terms of Use and/or the Privacy Policy (including in respect of any non-payment by the Customer).

14. Miscellaneous

14.1 If any provision of these Terms and Conditions becomes invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired (to the fullest extent permitted by law).

14.2 These Terms and Conditions shall be governed by the laws of New Zealand and are subject to the non-exclusive jurisdiction of the courts of New Zealand.

14.3 Crane Brothers may (at its sole and absolute discretion) assign and transfer its rights under these Terms and Conditions and under any contract formed with the Customer and may sub-contract all or any part of its rights and obligations, in each case without the Customer’s consent.

14.4 No Customer may assign or transfer, or purport to assign or transfer, any of their rights or obligations under this agreement without the prior written consent of Crane Brothers (which may be given or withheld at the sole and absolute discretion of Crane Brothers).

14.5 Crane Brothers reserves the right to review and amend these Terms and Conditions at any time. If, following any such review, there is to be any change to these Terms and Conditions, then that change will take effect from the date on which Crane Brothers uploads the amended or revised Terms and Conditions on the Website.

14.6 Crane Brothers shall be entitled to set-off any payment due to be made by it to a Customer against any liability owed to it by a Customer under these Terms and Conditions.

14.7 Crane Brothers shall not be liable for any default or breach of these Terms and Conditions due to any act of God, war, terrorism, strike, pandemic, lock out, industrial action, fire, flood, drought, storm or other event beyond Crane Brothers’ reasonable control.

14.8 These Terms and Conditions, together with the Website Terms of Use and the Privacy Policy, constitute the entire agreement relating to the matters dealt with in them and supersede and extinguish any previous agreement (whether oral or written) in relation to such matters.

14.9 These Terms and Conditions shall prevail over anything to the contrary contained in, or that may be in conflict or inconsistent with, the Website Terms of Use and the Privacy Policy.

1. Binding terms

By accessing and using www.crane-brothers.com (Website), all users (Users) agree to be legally bound by these terms of use (Terms).Any User that does not agree to these Terms is not authorised to access and use the Website and must immediately and completely cease doing so.

2. Use of the Website

Users may only use the Website strictly in accordance with these Terms.All rights not expressly granted to Users in these Terms are expressly reserved by Crane & SonsLimited (NZCN 1039614) (Crane Brothers).

3. Responsibility

Each User will be responsible for all activity that occurs through its use of or engagement with the Website.

4. Content

Crane Brothers reserves the right to remove or alter any content posted on the Website, whether it considers (in its sole discretion) it to be offensive, objectionable, unlawful or otherwise.

5. Log In Accounts

Users may create a log in account with Crane Brothers via the Website (Log In Account), provided that the following provisions are duly complied with:
(a) Upon creating a Log In Account, all Users agree to provide true, accurate, current and complete information about themselves as prompted by the Website, and to promptly notify Crane Brothers of any changes to such information in order to ensure that it remains true, accurate, current and complete.
(b) Users will be responsible and liable for all use of the Log In Account at all times (including all data submitted or provided by them).
(c) Each User must create a unique username and a password for their Log In Account.
(d) Each User is solely responsible for maintaining and safeguarding access to their Log In Account.Should a User suspect that its Log In Account has been compromised, breached or used without permission, it is the User’s sole responsibility to take immediate action to protect its Log In Account.In addition, the User must immediately notify Crane Brothers, who will be entitled to take such action as it considers appropriate (which may include, without limitation, closing the Log In Account or changing the username and/or password).
(e) A Log In Account will be deemed to be inactive (unless determined otherwise by Crane Brothers) if there has been no successful login to the Log In Account for a continuous 12 month period.Inactive Log In Accounts may be deleted by Crane Brothers without notice and in its sole and absolute discretion.
(f) Upon deletion of any Log In Account, any stored information may be lost and may become permanently unrecoverable.
(g) Each time a Log In Account is accessed with the User’s username and password, Crane Brothers may:
(g.i) act on any instructions given to it or transactions initiated via the Website; and
(g.ii) allow access to the Log In Account, whether or not the person using the username and password is authorised to issue or initiate the instructions or transactions or access the Log In Account. Crane Brothers need not and will not make any further inquiries to verify the authorisation, instructions or transactions or any access to the Log In Account and will assume that the User has properly authorised all access to the Log In Account.
(h) A password for a Log In Account must be kept private and confidential at all times and the security of any such password is solely the responsibility of the User.
(i) Crane Brothers reserves the right to terminate or suspend a Log In Account at any time without any requirement to give prior notice to the User and may refuse to provide its products and/or services for any reason and at any time.

6. No illegal use

No User may use the Website for any illegal or unauthorised purpose, or post any information or data that is in breach of any confidentiality obligation, copyright, trade mark or other intellectual property or proprietary rights of any person or entity.

7. No malicious use

Users must not use the Website for any malicious means or abuse, harass, threaten, intimidate or impersonate any other User.

8. Interference with the Website

Users must not introduce (or cause the introduction of) any virus, spyware or other similar feature that in any way compromises or may compromise the Website.

9. Accessing the Website

Users may only access the Website through standard web browsers, and not via methods such as scraping, data mining, the use of a robot or spider, automation or any similar method of extraction or monitoring.

10. mUse of the Website on behalf of another person or entity

Any User that accesses and uses the Website on behalf of another person or entity confirms that he, she or it is fully authorised to do so and agrees to these Terms on that person or entity's behalf.

11. Orders and purchases

All orders and purchases (including via the Website) shall be governed by the Terms and Conditions of Trade of Crane Brothers (the Terms of Trade), which can be viewed on the Website.

12. Intellectual property

All Users agree that Crane Brothers owns all of the intellectual property rights existing the Website.

13. Indemnity

Each User hereby indemnifies, and will keep indemnified, Crane Brothers against all forms of liability, actions, proceedings, demands, costs, charges and expenses which Crane Brothers may incur or be subject to or suffer as a result of that User's use of the Website.

14. Amendments

Crane Brothers reserves the right to amend these Terms at any time with or without notice to Users.Any User who continues to use the Website after any amendments will be deemed to have agreed to such amendments.

15. Changes to the Website

Crane Brothers is permitted (in its sole discretion) to alter, suspend, discontinue or restrict access to the Website with or without notice to Users and shall incur no liability for doing so.

16. Branding

No User may publish or use Crane Brothers' trade marks, brand, branding or logos except with Crane Brothers' prior written consent.

17. Website breakdown and malfunctions

Crane Brothers will try to address (during normal business hours) all technical issues that arise on the Website.However, Crane Brothers will not be liable for any loss or damage suffered as a result of any partial or total breakdown of the Website or any technical malfunctions on it, the Website being unavailable or performing slowly, or any viruses or other forms of interference that may damage any User's computer system.

18. Privacy policy

Crane Brothers' privacy policy (which can be viewed on the Website) shall apply to all information, data or other content which is generated through each User's use of the Website.

19. Links to other websites

Unless expressly stated otherwise by Crane Brothers, any link on the Website to other websites does not imply any endorsement, approval and/or recommendation of those sites, their operators or their products and/or services.

20. Foreign use of the website

Crane Brothers makes no representation or warranty that the Website is appropriate or available or lawful for use in all countries or that the content satisfies the laws of all countries.All Users are responsible for ensuring that their access to and use of the Website is not illegal or prohibited in their relevant country.

21. No waiver

Crane Brothers will not be deemed to have waived any right under these Terms unless the waiver is in writing and signed by Crane Brothers.A failure to exercise or delay in exercising any right by Crane Brothers under these Terms will not operate as a waiver of that right.Any such waiver will not constitute a waiver of any subsequent or continuing right or of any other provision in these Terms.

22. Assignment

No User shall be permitted to assign or transfer any of their rights or obligations under these Terms without Crane Brothers' prior written consent.Crane Brothers shall be entitled (in its sole and absolute discretion) to assign and transfer any of its rights or obligations under these Terms, and the consent of Users shall not be required for any such assignment or transfer.

23. Severability

If any provision in these Terms becomes invalid or unenforceable, the remainder of these Terms will remain valid and enforceable to the fullest extent permitted by law.

24. Prevailing terms

The Terms of Trade will prevail over anything to the contrary contained in, or that may be in conflict or inconsistent with, these Terms.These Terms will prevail over anything to the contrary contained in, or that may be in conflict or inconsistent with, Crane Brothers' privacy policy (which can be viewed on the Website).

25. Governing law and jurisdiction

These Terms will be governed by and construed in accordance with the laws of New Zealand.All Users and Crane Brothers irrevocably submit to the non-exclusive jurisdiction of the courts of New Zealand for any matter arising under or relating to these Terms.

1.0 Outline

1.1 Crane & Sons Limited (NZCN 1039614) (Crane Brothers, we, us and our) is committed to protecting the personal information of all its customers (Customers) in accordance with the Privacy Act 2020 (Privacy Act) and the Information Privacy Principles as set out in the Privacy Act.

1.2 Personal information is information about an identifiable individual (a natural person).

1.3 This privacy policy will help Customers understand how and why Crane Brothers collects information, how that information is stored, how it is used, how Customers can access and correct that information and when we might disclose information to third parties.

1.4 This privacy policy does not limit or exclude any rights that a Customer has or may have under the Privacy Act and (where applicable) the General Data Protection Regulation 2016/679 (GDPR).

1.5 For further information, please see www.privacy.org.nz .

2.0 Application of this privacy policy

2.1 This privacy policy applies to all instances in which personal information is collected from a Customer by Crane Brothers.

2.2 By purchasing the products and/or services offered by Crane Brothers (Products and Services), the Customer consents to the collection, use, disclosure, storage and processing of personal information in accordance with this privacy policy.

3.0 Changes to this privacy policy

3.1 Crane Brothers may change this privacy policy at any time by uploading a revised privacy policy to its website, www.crane-brothers.com (the Website).

3.2 All Customers agree to be bound by the privacy policy that is in effect at the time they purchase Products and Services.

4.0 Collection

4.1 Crane Brothers may collect information (including personal information):
(a) as part of any communication with Crane Brothers either directly, via phone or email.
(b) that is submitted or made available to, or acquired by, Crane Brothers from the Customer through that Customer's purchase (or prospective purchase) of Products and Services (including personal measurements and data in relation to this).

4.2 Crane Brothers may supplement any information provided to it with information it receives from third parties.

4.3 We do not collect any other personal information about Customers, including details about any Customer’s race, ethnicity, religious beliefs, sexual orientation, political information or any other genetic or biometric data.

4.4 Crane Brothers may, in addition to other information, collect the following information about a Customer:
(a) The Customer's name, phone number, residential address and email address.
(b) The Customer's gender and date of birth.
(c) Corporate information and details as may be available on public registries or as provided by or on behalf of the Customer.
(d) Such other information as set out on the Website.

4.5 If any Customer chooses not to provide information when we ask for it, they may not be able to purchase Products and Services.

5.0 Uses

5.1 The information that Customers provide to Crane Brothers may be used:
(a) to verify the identity of the Customer;
(b) in connection with the purchase (or potential purchase) of Products and Services by the Customer (including with our tailors and product manufacturers, including our external tailors and product manufacturers);
(c) to communicate with Customers in relation to the Products and Services;
(d) to market our Products and Services to Customers, including contacting Customers electronically (for example, by text, email or an online messaging platform, subject always to the Unsolicited Electronic Messages Act 2007);
(e) to undertake credit checks of any Customer (if necessary, as determined by Crane Brothers);
(f) to invoice any Customer and to collect money that a Customer owes to us, including authorising and processing credit or debit card transactions (please see our Credit Card Security Policy on the Website, which sets out our policy with respect to the protection of customer credit card information);
(g) to respond to communications from a Customer, including any complaints;
(h) to co-operate with any government, industry or regulatory authorities;
(i) to protect and/or enforce our legal rights and interests, including defending any claim; or
(j) for any other purpose authorised by a Customer, the Privacy Act and/or GDPR.

5.2 Crane Brothers reserves the right to use data (on a strictly anonymous basis) in relation to Customers' use of the Products and Services for marketing and accounting purposes.

5.3 Customers may request Crane Brothers to stop sending marketing messages at any time, by contacting Crane Brothers on info@crane-brothers.com .

6.0 Cookies

6.1 Crane Brothers uses cookies (being an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) in order to monitor your use of the Website.

6.2 Customers may disable cookies by changing the settings on their browser, although this may mean that you cannot use all of the features of the Website.

7.0 Disclosure

7.1 Unless expressly authorised to do so by the relevant Customer or under this privacy policy, Crane Brothers will not disclose any Customer's personal information to any third party except where disclosure relates to the purposes for which the information was collected (as stated in clause 6.1 above).

7.2 In addition, and for the avoidance of doubt, we may disclose your personal information to:
(a) another entity within our group;
(b) any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the Website or other services and products;
(c) a credit reference agency for the purpose of credit checking you;
(d) a person, entity or agency who can legally require us to supply your personal information;
(e) a person, entity or agency authorised by the Privacy Act or another law; and
(f) a person, entity or agency authorised by you.

7.3 A business that supports our services and products may be located outside of New Zealand. This may mean that your personal information is held and processed outside of New Zealand.

7.4 We may transfer your information in the case of a merger, acquisition, liquidation or reorganisation.

8. Protection and retention

8.1 Crane Brothers will take all reasonable steps to ensure the personal information collected, used or disclosed in accordance with this privacy policy is stored in a secure environment protected from unauthorised access, modification or disclosure.

8.2 Crane Brothers will hold personal information collected in accordance with this privacy policy both before and after the purchase of Products and Services in order to fulfil the purposes for which it was collected, but only for so long as we are legally entitled to do so.

8.3 We will advise any Customer as soon as practicable after becoming aware that a notifiable privacy breach (as that term is defined in the under the Privacy Act) has occurred in respect of that Customer, and take all steps necessary to comply with the Privacy Act requirements in respect of that breach.

9.0 Legal rights and access

9.1 Subject to certain grounds for refusal set out in the Privacy Act, Customers have the following rights in relation to their personal information:
(a) To request access to their personal information.
(b) To request a correction to their personal information.
(c) To request the deletion or removal of their personal information.
(d) To object to the processing of their personal information.
(e) To request a restriction on the processing of their personal information.
(f) To request a transfer or their personal information to you or a third party.
(g) To withdraw consent to the use of their personal information.

9.2 If at any time a Customer wishes to exercise any of the rights above, please contact Crane Brothers at info@crane-brothers.com. Please note that we may need evidence to confirm that you are the individual to whom the personal information relates. Your email should provide evidence of who you are and set out the details of your request.

10. Severability

10.1 If any part of this privacy policy is found by a court to be invalid, void or unenforceable, whether under the Privacy Act, GDPR or any other applicable law, such provision will be deemed to be deleted from this privacy policy and the remaining provisions of will continue in full force and effect.

This sets out the policy of Crane Brothers with respect to the protection of customer credit card information.

Our Commitment to Your Security
At Crane Brothers, protecting your credit card information is a top priority. We are committed to maintaining the highest standards of security and compliance to ensure your payment data remains safe and secure.

How We Protect Your Information
Industry-Standard Security
We comply with the Payment Card Industry Data Security Standard (PCI DSS), the gold standard for credit card data protection. Our security measures include:

• Encryption: All credit card information is encrypted both when transmitted to us and when stored in our systems.
• Secure Networks: We use advanced firewalls and network security measures to protect against unauthorized access.
• Access Controls: Only authorized personnel have access to payment systems, and all access is monitored and logged.
• Regular Security Testing: We conduct regular security assessments and vulnerability testing to maintain our defences.

What Information We Collect
When you make a purchase with your credit card, we collect only the information necessary to process your transaction, being as follows:

• Credit card number.
• Expiration date.
• Cardholder name.
• Billing address.
• Security code (for verification only - never stored).

What We Never Store
For your protection, we never store:

• Full magnetic stripe data.
• Security codes (CVV/CVC).
• PIN numbers.
• Any sensitive authentication data.

Data Handling Practices
Secure Processing

• All transactions are processed through secure, encrypted connections.
• We use tokenization technology to replace sensitive card data with unique tokens.
• Payment processing occurs in isolated, monitored environments.
• All systems are regularly updated with the latest security patches.

Data Retention

• We retain only the minimum card information necessary for business purposes.
• Credit card numbers are masked in our systems (showing only the first six and last four digits).
• We automatically purge unnecessary payment data according to industry best practices.
• Transaction records are maintained only as long as required by law or business necessity.

Third-Party Security

• All payment processors and service providers must meet our strict security standards.
• We verify that all partners maintain PCI DSS compliance.
• Vendor access to payment systems is strictly controlled and monitored.

Your Rights and Our Responsibilities
Your Rights
You have the right to:

• Receive secure processing of your payment information.
• Be notified if a security incident affects your data.
• Request information about how your payment data is protected.
• Report any suspected fraudulent activity on your account.

Our Responsibilities
We commit to:

• Maintaining PCI DSS compliance at all times.
  Implementing industry-leading security technologies.
• Training our staff on proper data security procedures.
• Responding promptly to any security incidents.
• Continuously improving our security measures.

Security Incident Response
In the unlikely event of a security incident:

• We will immediately investigate and contain any potential breach.
• Affected customers will be notified promptly according to applicable laws.
• We will work with law enforcement and card companies as appropriate.
• We will provide support and guidance to affected customers.

Safe Shopping Tips
To help protect yourself when shopping online:

• Only shop on secure websites (look for "https://" and the lock icon).
• Never share your credit card information via email or unsecured messages.
• Monitor your credit card statements regularly.
• Report any suspicious activity to your card issuer immediately.
• Use strong, unique passwords for your online accounts.

Secure Payment Methods
We accept the following secure payment methods:

• All major credit cards (Visa, MasterCard, American Express, Discover).
• Secure digital wallets (Apple Pay, Google Pay, PayPal).
• All payments are processed through certified, secure payment gateways.

Technical Security Measures
Encryption Standards

• We use TLS 1.2 or higher for all data transmissions.
• Stored data is encrypted using industry-standard AES encryption.
• All encryption keys are securely managed and regularly rotated.

Access Controls

• Multi-factor authentication for all administrative access.
• Role-based access controls limit data access to authorized personnel only.
• All access to payment systems is logged and monitored.
• Regular access reviews ensure proper authorization levels.

Monitoring and Detection

• 24/7 security monitoring of all payment systems.
• Automated fraud detection and prevention systems.
• Real-time alerts for suspicious activities.
• Regular security audits and penetration testing.

Compliance and Certifications
Industry Standards

• PCI DSS Level [X] Certified: We maintain compliance with Payment Card Industry Data Security Standards.
• Regular Audits: Independent security assessments verify our compliance.
• Continuous Monitoring: Ongoing security monitoring ensures maintained compliance.

Regulatory Compliance
We comply with all applicable data protection regulations, including:

• The Privacy Act 2020..
• International data protection requirements where applicable.
• Industry-specific security regulations.

Contact Us About Security
Reporting Security Concerns
If you have questions about our security practices or need to report a security concern:

• Email: info@cranebrothers.com
• Phone: +6493775333

General Questions
For general questions about your orders or account:

• Customer Service: +649377533
• Email: info@cranebrothers.com

Policy Updates
We may update this policy periodically to reflect changes in our security practices or regulatory requirements. We will post any material changes on this page. Continued use of our services after any changes constitutes acceptance of the updated policy.