CloseCustomer care
Welcome
We offer an edit of what we sell in our stores; all products are limited and can sell out quickly. We also sell odd items including ephemera, dead stock and vintage. These items are all one-offs.
We are a small company and the person you talk to will probably be the person who will pack your order and maybe even drop it off (if you live or work close by).
If you need any help at all, or are unsure about anything please call or email us. We’re open 7 days.
Email customercare (at) crane-brothers.com or call 0800 99 33 11
or + 64 (9) 377 5333 if calling internationally.
All prices are in New Zealand Dollars and include local taxes and duties. We do not add a surcharge for credit card sales.
Shipping
We always endeavour to ship your goods the day after your order is placed.
Free shipping in New Zealand
Please allow 3-5 working days for your purchase to be delivered. All packages are tracked and require a signature. Please endeavour to provide us with a work address unless you are certain that someone is home during the day to sign on your behalf. We cannot ship to a PO Box.
Australia
Shipping to Australia is free with any purchase over $300.00. For orders less than $300.00 we charge a flat shipping rate of $20.00.
International
Shipping to the rest of the world is $50.00 or free with any purchase over $500.
For our international shipping we use NZ Post track and trace. This ensures the best international shipping rates. Please allow 4 – 10 working days for delivery, however, this does not include the time for customs. Crane Brothers has no control over any customs charges that could be applied to your package when it reaches your destination. If there are any charges you will be responsible for their payment.
For large items or large purchases including Made to Measure we will tailor the shipping for you and can offer DDP shipping through FedEx on all orders if requested.
If you are a Crane Brothers customer we retain your measurements on file.
We offer a full swatching service door to door or we can send these electronically.
Returns & exchanges
If you do purchase something that isn’t quite right, you’re welcome to return it for a refund, or exchange it for something else.
To refund or exchange your order, please follow the process below:
1. Before an item is returned please email customercare (at) crane-brothers.com and point out what the item is that you wish to return and why you are returning it.
2. Crane Brothers will then give you a return authorization number for your return. The code will be valid for 7 days. This number must be written on the returns form that was sent with your purchase.
3. You must then pay to send the item back to Crane Brothers. This must be done by using Track n Trace, as the item is your responsibility until it arrives at our store. The item must be in pristine condition with the original tags attached, and include your filled out return form.
4. Once Crane Brothers receives the item back, we will either refund you or send you your new item.
Sizing
SHIRTS
| CHEST | COLLAR | BACK LENGTH | SLEEVE LENGTH |
| 34 INCH | 14.5 INCH | 79 CM | 63 CM |
| 36 INCH | 15 INCH | 79 CM | 64 CM |
| 38 INCH | 16 INCH | 80 CM | 64 CM |
| 40 INCH | 17 INCH | 80 CM | 65 CM |
| 42 INCH | 18 INCH | 81 CM | 65 CM |
| 44 INCH | 18.75 INCH | 81 CM | 66 CM |
TROUSERS
| SIZED | FITS | CONVERSION | INLEG |
| 76 CM | 76 CM WAIST | 30 INCH | 91 CM UNFINISHED |
| 80 CM | 80 CM WAIST | 32 INCH | 91 CM UNFINISHED |
| 84 CM | 84 CM WAIST | 33 INCH | 91 CM UNFINISHED |
| 88 CM | 88 CM WAIST | 34.5 INCH | 91 CM UNFINISHED |
| 92 CM | 92 CM WAIST | 36 INCH | 91 CM UNFINISHED |
| 96 CM | 96 CM WAIST | 38 INCH | 91 CM UNFINISHED |
| 100 CM | 100 CM WAIST | 40 INCH | 91 CM UNFINISHED |
JACKETS
| SIZE | EURO SIZING | BACK LENGTH | SLEEVE LENGTH |
| 84 CM | 42 | 75 | 63 |
| 88 CM | 44 | 76 | 63.5 |
| 92 CM | 46 | 77 | 64.5 |
| 96 CM | 48 | 78 | 65 |
| 100 CM | 50 | 78.5 | 65.5 |
| 104 CM | 52 | 79.5 | 66 |
| 108 CM | 54 | 80 | 66.5 |
| 112 CM | 56 | 81 | 67 |
| 116 CM | 58 | 82 | 67.5 |
| 120 CM | 60 | 82.5 | 68 |
| 124 CM | 62 | 82 | 67.5 |
Terms & Conditions
In trading with Crane Brothers you accept our terms and conditions which, we believe, are fair, reasonable and gentlemenly. If you’d like to read them in full, click below. If you’re still awake, feel free to peruse our website terms and conditions.
Privacy
Our business is based upon discretion and privacy. Any personal details supplied are retained solely by Crane Brothers never shared with 3rd parties or undesirable types like telemarketers.
Online payments
All online credit card transactions are handled securely by DPS Payment Express.
Click here to make a deposit or pay online with your credit card.
Direct bank transfers can be made to:
New Zealand
Crane Brothers
ASB Business Banking
138 Queen Street, Auckland
A/C 12-3110-0077299-00
Swift Code: asbbnz2a
GST #76-526-923
Australia
Commonwealth Bank
Crane & Sons
A/C 06-2000-14515343-00
ABN #44-282-961-448
Suit Care
Below you will find some tips for maintaining the look and shape of your suits.