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Customer care

Welcome

We offer an edit of what we sell in our stores; all products are limited and can sell out quickly. We also sell odd items including ephemera, dead stock and vintage. These items are all one-offs.

We are a small company and the person you talk to will probably be the person who will pack your order and maybe even drop it off (if you live or work close by). 

If you need any help at all, or are unsure about anything please call or email us. We're open 7 days.

Email customercare (at) crane-brothers.com or call 0800 99 33 11
or + 64 (9) 377 5333 if calling internationally.

All prices are in New Zealand Dollars and include local taxes and duties. We do not add a surcharge for credit card sales.

Shipping

We always endeavour to ship your goods the day after your order is placed. 

Free shipping in New Zealand

Please allow 3-5 working days for your purchase to be delivered. All packages are tracked and require a signature. Please endeavour to provide us with a work address unless you are certain that someone is home during the day to sign on your behalf. We cannot ship to a PO Box.

Australia

Shipping to Australia is free with any purchase over $300.00. For orders less than $300.00 we charge a flat shipping rate of $20.00.

International 

Shipping to the rest of the world is $50.00 or free with any purchase over $500.

For our international shipping we use NZ Post track and trace. This ensures the best international shipping rates. Please allow 4 – 10 working days for delivery, however, this does not include the time for customs. Crane Brothers has no control over any customs charges that could be applied to your package when it reaches your destination. If there are any charges you will be responsible for their payment.

For large items or large purchases including Made to Measure we will tailor the shipping for you and can offer DDP shipping through FedEx on all orders if requested.

If you are a Crane Brothers customer we retain your measurements on file.

We offer a full swatching service door to door or we can send these electronically. 

 

 

Returns & exchanges

If you do purchase something that isn’t quite right, you're welcome to return it for a refund, or exchange it for something else. 

To refund or exchange your order, please follow the process below: 

1.    Before an item is returned please email customercare (at) crane-brothers.com and point out what the item is that you wish to return and why you are returning it.

2.    Crane Brothers will then give you a return authorization number for your return. The code will be valid for 7 days. This number must be written on the returns form that was sent with your purchase.

3.    You must then pay to send the item back to Crane Brothers. This must be done by using Track n Trace, as the item is your responsibility until it arrives at our store. The item must be in pristine condition with the original tags attached, and include your filled out return form.

4.    Once Crane Brothers receives the item back, we will either refund you or send you your new item. 

 

 

Sizing

SHIRTS

CHESTCOLLARBACK LENGTHSLEEVE LENGTH
92 CM39 CM79.5 CM62 CM
96 CM40 CM80.5 CM63 CM
100 CM41 CM81.5 CM64 CM
104 CM42 CM82.5 CM65 CM
108 CM43 CM83.5 CM66 CM
112 CM44 CM84.5 CM67 CM


TROUSERS

SIZEDFITSCONVERSIONINLEG
76 CM76 CM WAIST30 INCH91 CM UNFINISHED
80 CM80 CM WAIST32 INCH91 CM UNFINISHED
84 CM84 CM WAIST33 INCH91 CM UNFINISHED
88 CM88 CM WAIST34.5 INCH91 CM UNFINISHED
92 CM92 CM WAIST36 INCH91 CM UNFINISHED
96 CM96 CM WAIST38 INCH91 CM UNFINISHED
100 CM100 CM WAIST40 INCH91 CM UNFINISHED


JACKETS

SIZEEURO SIZINGBACK LENGTHSLEEVE LENGTH
84 CM427563
88 CM447663.5
92 CM467764.5
96 CM487865
100 CM5078.565.5
104 CM5279.566
108 CM548066.5
112 CM568167
116 CM588267.5
120 CM6082.568
124 CM628267.5
Terms & Conditions

In trading with Crane Brothers you accept our terms and conditions which, we believe, are fair, reasonable and gentlemenly. If you'd like to read them in full, click below. If you're still awake, feel free to peruse our website terms and conditions.

Our Terms & Conditions
Website Terms of Use

Privacy

Our business is based upon discretion and privacy. Any personal details supplied are retained solely by Crane Brothers never shared with 3rd parties or undesirable types like telemarketers.

To read our full privacy policy click here.

Online payments

All online credit card transactions are handled securely by DPS Payment Express.

Click here to make a deposit or pay online with your credit card.

Direct bank transfers can be made to:

New Zealand
Crane Brothers 
ASB Business Banking 
138 Queen Street, Auckland 
A/C 12-3110-0077299-00 
Swift Code: asbbnz2a 
GST #76-526-923 

Australia
Commonwealth Bank
Crane & Sons
A/C 06-2000-14515343-00
ABN #44-282-961-448

 

Suit Care

Below you will find some tips for maintaining the look and shape of your suits.

General suit care
How to fold a suit